We've compiled a list of Federal Agencies where you can document a complaint against a company. The topic areas are arranged alphabetically. Use the letter index to jump to a topic. If you can't find the topic you need, call toll free 1-800-FED-INFO for assistance.

Please note that many of these agencies will not act on the behalf of individual consumers, although they do use complaints to document a pattern of abuse that may allow them to take action against a company. For other sources of assistance, please refer to the Consumer Action Website.



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A

Airline Accessibility or Discrimination

Phone: 1-202-366-2220

E-mail: airconsumer@ost.dot.gov

Write:
Aviation Consumer Protection Division
U.S. Department of Transportation
Room 4107, C-75
Washington, DC 20590

On-line complaint form
Animal Feeds and Products (veterinary)

Phone: 1-888-FDA-VETS (1-888-332-8387)

Regional phone numbers

Write:
Food and Drug Administration
Center Veterinary Medicine
Division of Compliance
7500 Standish Place, HFV-230
Rockville, Maryland 20855

Write to Regional Offices
Airline Baggage and Service

Phone: 1-202-366-2220

E-mail: airconsumer@ost.dot.gov

Write:
Aviation Consumer Protection Division
U.S. Department of Transportation
Room 4107, C-75
Washington, DC 20590

Auto Dealers

Phone: 1-877-FTC-HELP (382-4357)

Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580

On-line complaint form
Alcohol, Tobacco and Firearms

Write:
Bureau of Alcohol, Tobacco and Firearms Office of Liaison and Public Information
650 Massachusetts Avenue, NW. Room 8290
Washington, DC 20226

E-mail: atfmail@atfhq.atf.treas.gov

 

Automobile - Vehicles and Equipment

Phone: 1-888-DASH-2-DOT (327-4236)

Fax: 1-202-366-7882

Write:
U.S. Department of Transportation
National Highway Traffic Safety Administration Office of Defects Investigation, NSA-10.01
400 7th Street, SW
Washington, D.C. 20590

On-line complaint form

B

Banking - Federal Savings & Loan and Federal Savings Banks

Phone: 1-800-613-6743 (business days 9:00-4:00 CST)

E-mail: customer.complaint@ots.treas.gov

Write:
Office of Thrift Supervision
1700 G Street NW
Washington, DC 20552

Banking - All others in the Federal Reserve System

Alabama, Florida, Georgia, Louisiana, Mississippi, Tennessee

Phone: 404-589-7239

Write:
Consumer Complaints
Supervision and Regulation Department
Federal Reserve Bank of Atlanta
104 Marietta St., N.W.
Atlanta, GA 30303-2713

On-line complaint form

Delaware, New Jersey, Pennsylvania

On-line complaint form


All Others

Phone: 202-452-3693

Write:
Board of Governors of the Federal Reserve
Division of Consumer and Community Affairs
20 & C Streets, NW, Stop 801
Washington, D.C. 20551

Banking - Institutions with National or "NA" in the name

Phone:: 1-713-336-4301

Fax:: 1-800-613-6743

E-mail: Customer.Assistance@occ.treas.gov

Write:
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX. 77010
Banking - State Chartered Banks

Phone: 1-800-934-3342

Write:
Federal Deposit Insurance Corporation
Compliance and Consumer Affairs
550 17th Street NW
Washington, DC 20429

Customer Assistance

C

Cable Television Complaints

Phone: 1-888-CALLFCC (1-888-225-5322)

Write:
Federal Communications Commission
Cable Services Bureau
Consumer Protection and Competition Division
445 12th Street, S.W.
Washington, D.C. 20554

On-line fact sheet

Cell Phones, Pagers, Wireless

Phone: 1-888-CALL-FCC or 1-888-TELL-FCC (TTY)

Fax: 717-338-2694

Write:
Federal Communications Commission
Wireless Telecommunications Bureau
Enforcement and Consumer Information Division
Informal Complaints and Public Inquiry Branch
1270 Fairfield Road
Gettysburg, PA. 17325

On-line complaint form
Consumer Products (except cars, food, drugs, cosmetics and medicine)

Phone: 1-800-638-2772

On-line complaint form
Charities

Phone: 1-877-FTC-HELP (382-4357)

Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580

On-line complaint form
Cosmetics

Phone: 1-800-270-8869 (automated phone system)

Fax: (202) 205-5098

Write:
Complaints Coordinator
Office of Cosmetics and Colors
200 C Street S.W. (HFS-106)
Washington, DC 20204
Companies (including finance, mortgage, credit card, and credit bureau)

Phone: 1-877-FTC-HELP (382-4357)

Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580

On-line complaint form
Credit Unions

Phone: 1-703-518-6330

Write:
National Credit Union Administration
Office of Public & Congressional Affairs
1775 Duke Street
Alexandria, VA 22314- 3428

D

Disabilities - Architectural Barriers Act Access Violoations

Phone:1-800-USA-ABLE (1-800-872-2253) or 202-272-5434 from 10am-5:30pm, Eastern time, Monday, Tuesday, Thursday and Friday; 10am-2pm Wednesday. TTY users should call 1-800-993-2822 or 202-272-5449.

E-mail enforce@access-board.gov

Write:
Access Board
1331 F St., NW, Suite 1000
Washington, D.C. 20004-1111

F

Food (except meat and poultry)

Phone:301-443-1240 (emergency only)

Regional phone numbers

Write:
Center for Food Safety and Applied Nutrition
Food and Drug Administration
200 C St., SW HFS-555
Washington, DC 20204

H

Health Clubs and Exercise Equipment

Phone: 1-877-FTC-HELP (382-4357)

Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580

On-line complaint form
Housing Discrimination

Phone: 1-800-669-9777

Write:
Office of Fair Housing and Equal Opportunity
Department of Housing and Urban Development
451 Seventh Street, Room 5204 Washington, DC 20410-2000


Write to Regional Offices

On-line complaint form
Home Improvement

Phone: 1-877-FTC-HELP (382-4357)

Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580

On-line complaint form

I

Investments

Phone: 202-942-7040
               202-942-9634 (fax)

Write:
Securities and Exchange Commission
Office of Investor Education and Assistance
450 5th Street, NW
Washington, DC 20549-0213

On-line Complaint Form

M

Meat and Poultry

Phone:
1-800-535-4555 (voice)
(202) 720-3333 (Washington, DC, area)
1-800-256-7072 (TDD/TTY)

Write:
Food Safety and Inspection Service
United States Department of Agriculture
Washington, D.C. 20250-3700
Medical Drugs and Products Sold Online

Phone:
301-443-1240 (EMERGENCY only)

1-800-FDA-1088 (1-800-332-1088) to request a complaint form

Fax: 1-800-FDA-0178 (1-800-332-0178) fax your complaint form

Write:
MedWatch
The FDA Medical Products Reporting Program
Food and Drug Administration
5600 Fishers Lane
Rockville, MD 20852-9787

On-line complaint form

For problem Websites that DO NOT involve a life-threatening or otherwise serious reaction, fill out this on-line form

To report e-mails promoting medical products that you think might be illegal, forward the email to webcomplaints@ora.fda.gov.

Medicines, Drugs, Medical Devices

Phone:
301-443-1240 (EMERGENCY only)

1-800-FDA-1088 (1-800-332-1088) to request a complaint form

Fax: 1-800-FDA-0178 (1-800-332-0178) fax your complaint form

Write:
MedWatch
The FDA Medical Products Reporting Program
Food and Drug Administration
5600 Fishers Lane
Rockville, MD 20852-9787

On-line complaint form

O

Online Service, Auctions, Websites, E-commerce

Phone: 1-877-FTC-HELP (382-4357)

Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580

On-line complaint form

You may forward unsolicited commercial e-mail (spam) to the FTC UCE@FTC.GOV

R

Retail Stores

Phone: 1-877-FTC-HELP (382-4357)

Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580

On-line complaint form

S

Spam or junk e-mail

Phone: 1-877-FTC-HELP (382-4357)

Write:
Federal Trade Commission
CRC-240
Washington, D.C. 20580

On-line complaint form

You may forward unsolicited commercial e-mail (spam) to the FTC UCE@FTC.GOV

Securities and Stocks

Phone: 202-942-7040
            202-942-9634 (fax)

Write:
Securities and Exchange Commission
Office of Investor Education and Assistance
450 5th Street, NW
Washington, DC 20549-0213

On-line Complaint Form

T

Telephone Service (Billing, Access, Service, Long Distance)

Phone: 1-888-CALL-FCC or 1-888-TELL-FCC (TTY)

Write:
Federal Communications Commission
Consumer Information Bureau
Consumer Complaints - Telephone
Washington, D.C. 20554

On-line complaint form

V

Vaccines

Phone: 1-800-822-7967 or 301-217-9660

Download a copy of the complaint form.
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